Privacy Policy Rezeki44
— Player Personal Data Protection

1. Introduction and Scope of Privacy Policy

Rezeki44 takes our responsibility to protect player privacy seriously. We operate with full transparency and are committed to ensuring that every piece of data you entrust to us is handled in a secure, responsible manner and in line with industry best practices.

This privacy policy applies to all rezeki44 platform users, including website visitors, registered players, and anyone who interacts with any of our official communication channels. It also covers use of the rezeki44 mobile app available for download on the App ours.

We comply with applicable data protection legal requirements and continually strive to enhance our privacy protection standards in line with evolving technology and new regulations. If you have any questions regarding this policy, our support team is available via 24/7 live chat.

2. Personal Data We Collect

Rezeki44 only collects data that is strictly necessary to provide a safe, seamless, and responsible platform experience. Below are the types of data we collect and the purposes for which they are collected:

We do not collect sensitive data such as medical information, religious beliefs or political views. Biometric data used for login in the mobile app is processed entirely on your device and is never transmitted to our servers.

3. How We Use Your Personal Data

Every piece of data collected by Rezeki44 is used for clear and legitimate purposes. We never use your data for anything unrelated to the provision of platform services or legal compliance.

• Account management: Processing registrations, verifying identities and managing player accounts securely.
• Financial processing: Processing deposits and withdrawals, verifying transactions and maintaining required financial records.
• Platform security: Detecting and preventing fraud, unauthorized access, money laundering and bonus abuse.
• Customer support: Responding to inquiries, resolving complaints and assisting players with technical or account issues.
• Responsible gaming: Monitoring betting patterns and identifying players who may need responsible gaming support.
• Platform improvement: Analyzing aggregated usage data to improve the gaming experience and platform features.
• Marketing communications: Sending promotional information and bonuses — only to players who have consented to receive such communications.
• Legal compliance: Meeting reporting obligations to relevant authorities where required by law.

4. Data Sharing with Third Parties

Rezeki44 does not sell, rent, or disclose players' personal data to any third party for commercial purposes. However, there are limited situations where we need to share data with certain parties for platform operational purposes:

• Payment providers: Required financial data is shared with licensed payment processors (FPX, TNG eWallet, GrabPay and partner banks) solely for the purpose of processing your transactions.
• Game providers: Minimum account information required is shared with third-party game providers to enable access to their games within the Rezeki44 platform.
• Analytics services: Anonymised usage data (with no personal information) is used for internal analytics to improve the platform.
• Legal authorities: Rezeki44 may disclose player data to relevant authorities if required by law or a valid court order.
• Fraud prevention: In cases of serious suspected fraud or money laundering, relevant information may be shared with law enforcement agencies.

All third parties working with Rezeki44 are bound by strict confidentiality agreements and are required to handle player data in accordance with data protection standards that are just as stringent as our own.

5. Data Encryption and Security Measures

Player data security is our most important investment. Rezeki44 implements multiple layers of technical and organizational security to ensure your data is always protected against internal and external threats.

• Encryption in transit: All communications between your device and Rezeki44 servers are secured by TLS 1.3 protocol with 256-bit SSL encryption, ensuring no data can be intercepted in transit.
• Encryption at rest: Sensitive data such as financial information and KYC documents are stored in encrypted format using AES-256 algorithms on our servers.
• Strict access control: Access to player data is restricted to rezeki44 staff who genuinely require it to perform their duties, and all access is logged and monitored.
• Two-factor authentication: Two-factor authentication (2FA) is available for all player accounts and is strongly encouraged for added security.
• 24/7 Monitoring: Our security systems operate around the clock to detect any suspicious activity and respond promptly to identified threats.
• Regular security testing: The rezeki44 infrastructure undergoes regular penetration testing and security audits by independent cybersecurity experts.

While we take all reasonable precautions, no system can be guaranteed 100% secure. We therefore encourage players to take their own protective measures, such as using a strong password and never sharing their login credentials with anyone.

6. Cookies and Tracking Technologies

Rezeki44 uses cookies and similar tracking technologies to ensure the platform functions correctly and to deliver a better experience to players. Below are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled as the platform cannot function without them.
• Performance cookies: Collecting information on how players use the platform — such as the most frequently visited pages — to help us improve the user experience. All data is collected anonymously.
• Functional cookies: Allows the platform to remember your preferences such as language, display theme and other settings for a better user experience.
• Analytics cookies: Used to understand aggregate usage patterns for internal platform improvement purposes only.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the rezeki44 platform. For more information on managing cookies, refer to the help section of your web browser.

7. Player Rights Regarding Personal Data

As a Rezeki44 player, you have certain rights regarding your personal data that we collect and store. We are committed to respecting and facilitating the exercise of these rights within a reasonable timeframe.

• Right of access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to rectification: If your personal data is inaccurate or incomplete, you have the right to request a correction.
• Right to erasure: You may request the deletion of your personal data, subject to our obligations to retain certain records for legal and compliance purposes.
• Right to object to processing: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request your personal data in a machine-readable format for the purpose of data portability.
• Right to withdraw consent: Where data processing is based on your consent, you may withdraw that consent at any time without affecting any processing that took place prior to the withdrawal.

To exercise any of the above rights, please contact our support team via live chat on the platform. We will process your request within 14 business days. In cases requiring additional identity verification, we may request supporting documents before the request can be processed.

8. Data Retention and Deletion Periods

Rezeki44 retains players' personal data only for as long as necessary for the purposes stated in this privacy policy, or as required by applicable law. Below are our data retention guidelines:

• Active account data: Retained for as long as the player account is active and for 5 years after account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years after the transaction in accordance with applicable financial and tax legal requirements.
• Security logs: Retained for 12 months for fraud detection and security investigation purposes.
• KYC documents: Retained for the duration of the active account and 5 years after account closure in accordance with anti-money laundering requirements.
• Support communication data: Retained for 2 years after the relevant support case is resolved.

Once the retention period expires, personal data will be securely deleted or permanently anonymised so it can no longer be linked to the individual concerned. The data deletion process is carried out in accordance with strict security standards to ensure the data cannot be recovered.

9. Protection of Minors and Vulnerable Individuals

The Rezeki44 platform is not designed for individuals under 18 years of age. We take child protection very seriously and take proactive steps to ensure our platform remains inaccessible to those who are not eligible.

• The registration process requires age verification and we use KYC checks to confirm that players meet the minimum age requirement.
• If we find that a player under the age of 18 has registered, the account will be terminated immediately and all deposits will be fully refunded.
• We do not knowingly collect any personal data from individuals under the age of 18.

For players who need responsible gaming support, we provide a range of self-control tools. More information is available on the Responsible Gaming ours.

10. Amendments to This Privacy Policy

Rezeki44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, or new legal requirements. Every update will include the latest revision date at the top of this document.

For material changes that significantly affect how we use your personal data, we will provide advance notice via email or in-platform notification at least 14 days before the changes take effect.

Continued use of the Rezeki44 platform after the effective date of any amendment means you accept the updated privacy policy. We encourage you to review this page periodically to stay informed about how we handle your information.

11. How to Contact Us About Privacy

If you have any questions, concerns, or complaints regarding the handling of your personal data by Rezeki44, we welcome you to reach out to us through the following channels:

• Live chat: Available 24/7 via the chat icon on the platform or the Rezeki44 mobile app — the fastest way to get a response.
• Support email: Submit your privacy enquiry to our team at [email protected]. We aim to respond within 1–2 business days.
• Help center: Visit page FAQ for answers to frequently asked questions about privacy and data security.

We value the trust you place in rezeki44 and are committed to handling every privacy enquiry with seriousness, transparency and in a timely manner. Your privacy is not merely an obligation — it is a responsibility we uphold with the utmost integrity.